- Technical Support Services
- Offering > Software Technology Service > Open Source SW > Technical Support Services
Technical Support Services
We provide open source SW technical services for all areas of enterprise IT systems.
Why We Do
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Carepack
We provide specialized technical services for key infrastructure of open source SW to stably operate reliable systems. -
Online integrated technical support
Open source SW information and Q&A are available online through various communities. -
System transition and building
We support structural changes based on open source SW by analyzing existing systems and helping build new systems. -
Consulting
We provide services for selection and architecting of open source SW appropriate for diagnosing the status of open source SW, establishing governance systems, and establishing systems.
Carepack
We provide diverse technical supports, including setting, installation, configuration, deployment, performance tuning, inspection, and failure handling, for efficiently building and reliably operating open source SW systems by phone, email and visits.
Service details
- Providing the latest technical documents, including technical instructions and open source SW news
- Providing installation guide and user guide
- Support for installation, updates, patches, and system configurations
- Request for technical support through vendors
- Support for optimization and stabilization of system configurations
- Installation and HA configuration, and basic training for administrators
- Support for failures
- Periodic inspection
Service Type
| Platinum | Gold | Silver |
|---|---|---|
| Enterprise service packs with full coverage from product installation to operation | Affordable on-site support service packs focused on issue analysis and failure response | Service pack for R&D, PoC, and pilot systems |
| 7Days x 24Hrs Online, Remote, On-site |
7Days x 24Hrs Online, Remote, On-site |
5Days x 8Hrs Online |
Products covered by service
| Big Data |
|
|---|---|
| OS |
|
| Web/WAS |
|
| DBMS |
|
| MQ |
|
| Data Cache |
|
| etc |
|
※ The range of services and support methods may vary with each product, and the number of services is determined by the number of purchased products. Please contact us for details.
Online integrated technology support
We provide technical services by companies and organizations to offer information on open source SW through various community versions.
Service details
- Providing the latest technical documents, including technical instructions and open source SW news
- Providing installation guide and user guide
- Online Q&A
System transition and building
We provide application switching and building services when applying open source software such as OS, DBMS, and middleware.
Service details
- Analysis of system status, design of optimal system transition plan
- Reducing the time and man power required for faster transition
- Modular and integrated test
- Support for operational change
- Training for administrators
Consulting
Experienced IT professionals analyze customer conditions to propose strategic technologies, to address business challenges and to help design optimized systems.
Service details
- Consulting on architecture (TA, AA, DA, etc.)
- Consulting on open source SW Optimization
- Consulting on open source SW usage status
Insight Report
Ask Us Anything
If you leave an inquiry with us, we will provide you with a swift, detailed response.
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